As the festive season ramps up, salons across the UK are buzzing. Diaries full, treatment rooms glowing, and beauty pros working tirelessly to make sure every client looks and feels their best for the holidays.
From those last-minute brow appointments before the Christmas party to the pre-festive spray tans that add instant confidence, or the simple facial that gives clients an hour of calm amid the chaos, December is the month where the beauty industry truly shines.
But for salon owners and freelance artists alike, this time of year can also bring a major challenge: last-minute cancellations.
“It’s always uncomfortable when you have to follow through on your booking policies,” says brow expert Andi Madison. “Whether clients respect your business and the policies you uphold – that’s up to them. But as a professional service provider, you should always respect your own business enough to follow through with the policies you put in place.”
The reality is that every empty appointment slot has a ripple effect, not just on a business’s bottom line, but on the teams working behind the scenes to deliver exceptional service during their busiest season.
Cheshire salon owner, Sadie Lomas, shares; “We love the festive rush, but cancellations really do have an impact during our busiest season. If you can’t make your appointment, please let us know as early as possible. As professionals, we’ll always do our best to reschedule. It helps keep our business thriving and our clients looking fabulous for the holidays!”
So, as we all book those finishing touches before the festivities, fgrom your blow-dry, your tan, your nails, your lashes and a little tweakment or two, the message from the industry is simple… cancel with care.
A little notice, a little kindness, and a little respect go a long way. Behind every appointment is a professional who’s poured their passion into making you feel your best, and that’s something worth honouring this Christmas.
